Premier offers Maintenance and Service Contracts based on your special needs!

“As today’s complex IT networks are growing and getting more complex, many companies can justify having in-house staff.”

“Larger companies don’t have adequate in-house staff to keep up with technology.”

Staffing limitations - With limited internal staffs and a general lack of qualified technical computer personnel, companies find they are unable to handle computing projects and ongoing maintenance and support of their network.

Computing work load insufficient to justify a full-time employee – A small business often finds they need just hours or a day or two per week to address computing needs.

Expense - A full-time Network Administrator with health and retirement benefits will be much more costly than a contracted relationship with a qualified computer support company.

The best method to provide these services to your company is through a partnership with a trusted contracted Solution Provider.

Premier has developed several levels of Maintenance and Support Services as describes below, The support services consist of a help desk to help you troubleshoot, field technicians ready to arrive at your site and provide hands-on help, customer service representatives to answer any questions you have and a strategic dispatcher that orchestrates the entire support process.

Plan Descriptions

Scheduled Services - Your Part-time Onsite Technician to do services and projects outside the capabilities of your current IT staff or help augment their efforts to complete critical IT initiatives.

• Software and hardware problem resolution for user and departmental issues
• Microsoft patches and updates installed
• Hardware repairs
• Provide phone support and desk-side support for operational problems
• Network Application Repairs
• Education Services Restorative Services for virus, email problems
• Preventive Maintenance on servers and workstations
• Desk side training
• Moves, adds and Changes

Your Custom Block Hours –

Prepaid service dollars at a discount over Premier’s standard rates
You can use your Block hours any way and at anytime you need to… they can cover, any emergency or scheduled services, project work and consulting time used will be deducted from your hours purchased and unused monies carry over from year to year.

Your Custom Phone and Remote services to resolve service issues and make updates to systems on a 24 hour 7 days a week basis for emergency and non emergency support.

Warranty Management As Part of our agreement Premier will audit the warranty status of all computer equipment and make recommendations to upgrade to multi-year extended warranties where they apply.

Annual Technology Review and creation of a Network Document book to establish a baseline for development of a formal “Technology Road-Map”.

Business Continuity and Disaster Recovery Premier will work to create a Business Continuity plan based on the Network Documentation to establish a process and steps to complete redundancy for all Networks.